Object

"Neosport" is a registered trademark and all the store contents are protected by copyright.

The use of this store implies the acceptance, without reserves, of the conditions of use.

Prices

All the listed prices are without VAT included.

The prices and product details can be changed without any warning in advance.

Payment Methods

The available payment method is:

The order is paid in advance by bank transfer to a bank located in Portugal or Spain.

The bank transfer should be made only after we confirm the availability of all the items ordered.

In the wire transfer description the customer should indicate the order number.

We ship the goods after we receive the funds in our account.

Shipping

The expedition is subject to the payment of a handling/freight charge.

The handling/freight charge is according to the parcel volume, weight, delivery address and total amount.

This charge is automatically calculated and shown to the customer before he confirm the order. In case of the customer does not agree with any of the amounts shown he can cancel the order at any moment.

The transport time depend on the parcel characteristics, type of service and delivery address. It can take from 1 to 15 working days.

Customer Service

The customer service is available by the following methods:

   E-mail: Contact Us

   Fax: +351 21 4827169

   Tel.: +351 21 4827160

The maximum answering time to orders is 2 working days with exception for vacation period.

Guarantees

All the products in this shop are fully covered by the manufacture guarantee in the terms of the law.

If a customer receive a faulty product he must immediately inform our customer services in order of we can provide the replacement.

Any communication about a faulty products must be by written by one of the following methods:

   E-mail: Contact Us

     or

   Fax: +351 21 4827169

Exchange/Returns

If the customer is not satisfied with his purchase, he may return it for exchange or refund (excluding shipping and handling charges) within 14 days.

On products supplied by special order, no exchange or return will be accepted.

For exchange or refund must request a Return Authorization by written to our customer service.

All the products must be in same condition as there were received, including packing and labeling. All return are subject to inspection.

All the returns must be delivered at our address packed in a outer shipping carton with a valid Return Authorization number written on the outside of the shipping carton.

A copy of your original invoice must be included in your returned package.

In case of refund it will be processed within 8 working days after receiving and inspecting the products.

About us

   Neosport Engineering, S.L.

   Av. Maria Auxiliadora, 29 - 2A

   06011 Badajoz

   Spain

   VAT N. ES B06520993

   Registro Mercantil de Badajoz

   Tomo 422, Folio 151, Hoja BA-19,859